HERITAGE TWILL, LLC

Privacy Policy

Effective Date: July 2026

We believe in transparency. This policy explains how Heritage Twill collects, uses, and protects your information when you shop with us or visit our website.

01

Information We Collect

When you place an order or create an account, we collect information you provide directly:

  • Name, shipping and billing address
  • Email address and phone number
  • Payment information (processed securely; we do not store card numbers)
  • Order history and preferences

We also collect limited technical data when you visit our site — such as browser type, pages viewed, and referring URLs — to improve your experience.

02

How We Use Your Information

Your information is used to fulfill orders, communicate about your purchases, and occasionally share updates about new collections or events — only if you have opted in to receive them.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

03

Cookies and Tracking

Our website uses cookies to support a seamless shopping experience —remembering your cart, preferences, and session. We may also use analytics tools (such as Google Analytics) to understand aggregate site usage.

You may disable cookies through your browser settings at any time, though some site features may be affected.

We also honor Global Privacy Control (GPC) and other recognized browser opt-out signals where legally required. If we use social media pixels (such as the Meta Pixel) for advertising purposes, these may collect information about your visit for ad targeting and measurement; you can manage these preferences through your social media account settings or browser controls.

04

Third Party Services

We use Shopify to power our store and process payments securely. Shipping partners and payment processors receive only the information necessary to complete your transaction. Each third party operates under their own privacy policies.

Because our scarves and twillies are crafted in Italy, limited operational data may be shared with our manufacturing partner solely to fulfill custom or preorder items — this does not include your payment information. Where personal information is transferred outside your country of residence, including to the European Economic Area or from it, we take steps to ensure it receives an appropriate level of protection.

05

Preorders & Payment

Select colorways are available for preorder ahead of production. Your payment method is authorized at the time of order and charged once your item ships.

Estimated fulfillment timing is provided at checkout and may shift due to production timelines with our manufacturing partner. We will notify you by email of any material delay.

06

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — including order fulfillment, warranty and customer service support, and legal or tax recordkeeping obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

07

Your Rights & Choices

You may request to access, update, or delete your personal information at any time. To unsubscribe from marketing emails, simply use the unsubscribe link in any message or contact us directly.

If you are a resident of California or the European Economic Area, additional rights may apply under CCPA or GDPR. Please reach out and we will respond promptly.

If you are located in the European Economic Area and believe we have not addressed your concern appropriately, you have the right to lodge a complaint with your local data protection supervisory authority.

08

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access or disclosure. All transactions are transmitted via SSL encryption.

09

Children's Privacy

Heritage Twill is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@heritagetwill.com and we will promptly delete it.

10

SMS/Text Communications

If you opt in to receive text messages from Heritage Twill (such as order or shipping updates), message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or opt back in by replying START. Text marketing consent is not shared with third parties for their own marketing purposes.

11

Changes to this Policy

We may update this policy from time to time. When we do, we will revise the effective date above.

Continued use of our site constitutes acceptance of any changes.

Questions? We'd love to hear from you.
hello@heritagetwill.com