FREQUENTLY ASKED QUESTIONS
OUR PRODUCTS
What are Heritage Twill scarves made of?
Every Heritage Twill scarf and twilly is crafted from 100% mulberry silk twill—a premium fabric prized for its elegant drape, refined texture, and lasting durability—and is printed in Italy, the historic heart of European silk craftsmanship.
What is momme? Momme (pronounced moh-mee) is the traditional measurement used to describe the weight and density of silk. Our scarves are crafted from 100% 14-16 momme mulberry silk twill, a premium weight chosen for its exceptional drape, durability, and luxurious feel.
What sizes do you offer?
We currently offer three silhouettes — the 90×90cm square scarf for infinite tying options, the 56×56cm bandana for an effortless, relaxed wear, and the 6×102cm twilly designed to wrap around a bag handle, ponytail, neck or wrist with ease. All three carry the same original artwork and colorways.
Where are Heritage Twill scarves made?
Our scarves are printed in Italy — a region with centuries of silk-weaving tradition. The artwork is digitally printed using quality processes for lasting color and hand feel.
What do the color story names mean?
Our color story names are designed to evoke the atmosphere, traditions, and emotion surrounding the game — not just the colors themselves. The result is a collection of colorways that feel elevated, intentional, and wearable beyond game day, while still creating a meaningful connection to the traditions and communities that inspired them.
Are the product images on your site photographs of the actual scarves?
For Wisconsin's colors, green/gold and red/white, the images shown are professional photography of our finished, in-hand pieces. For our additional pre-order colorways, the images are pre-production digital mockups until that run is complete. We'll update photography for each colorway as soon as we have the finished pieces in hand.
Mockups are designed to closely reflect the final colors and details, though slight variations are possible with hand-finished silk.
ORDERING & SHIPPING
What are your shipping rates?
All U.S. orders ship for a flat rate of $9.95, with free shipping on orders of $285 or more. Tracking is provided on every shipment.
How long does shipping take?
Orders are processed within 1–3 business days. Standard domestic shipping typically arrives within 5–7 business days. You’ll receive a tracking number as soon as your order ships.
What if something I want is out of stock?
If an item is sold out, you may still be able to pre-order it from the product page. Many of our pieces are made in limited quantities, with select colorways returning through pre-order releases based on demand.
You can also join the waitlist and we'll let you know the moment it's back. Have a question about restocks, pre-orders, or what's coming next? We're always happy to help at hello@heritagetwill.com.
Why do you produce in small batches?
Each piece is hand-finished by artisans who roll every hem and inspect every print by hand. Small batches let us maintain that level of craftsmanship — and means each design is genuinely limited in supply, not just in name.
Can I change or cancel my order after placing it?
We begin processing orders quickly, but reach out to us at hello@heritagetwill.com as soon as possible and we’ll do everything we can to accommodate your request before the order ships.
PRE-ORDERS
What does "pre-order" mean?
Pre-ordering lets you reserve a piece before it arrives. Many of our colorways and designs are produced in small batches in Italy, and pre-ordering guarantees yours before they're gone.
When will my card be charged?
Your card is charged at the time your pre-order ships, not when you place the order. We securely save your payment information and process the charge once your piece is ready to send.
When will my pre-order arrive?
Estimated ship dates are listed on each product page. Production and shipping from Italy can occasionally shift by a few weeks — if a date changes, we'll email you directly.
Can I cancel or change my pre-order?
Yes. You can cancel or update your pre-order — including colorway or shipping address — anytime before it ships. Just reach out to hello@heritagetwill.com and we'll take care of it.
Will I receive updates on my pre-order?
Yes. We'll keep you informed by email as your pre-order moves through production and as it ships.
What if my pre-order is delayed?
We work closely with our artisans to keep timelines accurate, but craftsmanship occasionally takes a little longer than expected. If your ship date shifts, we'll let you know as soon as we do — and you're always welcome to cancel for a full refund if the new timing doesn't work for you.
RETURNS & CARE
What is your return policy?
We want you to love what you receive. If something isn’t right, we accept returns of unworn items in original condition and packaging within 14 days of delivery. To initiate a return, email us at hello@heritagetwill.com with your order number.
Are final sale items returnable?
Final sale items are not eligible for return or exchange. All final sale designations will be clearly noted on the product page at the time of purchase.
How do I care for my silk scarf?
Silk rewards gentle handling. We recommend dry cleaning to preserve the color and hand feel of your scarf. If ironing, use a low heat setting with a press cloth to protect the silk.
GIFTING & PACKAGING
How does Heritage Twill arrive packaged?
Every piece arrives in a rigid espresso box, nestled in custom tissue sealed with foil and finished with a note of gratitude — designed to make every order feel like a gift, whether it's for you or someone else.
Can I include a gift message?
Personalized gift messages are available exclusively for gift card purchases at this time and are not currently offered with other orders.
TYING & STYLING
I’ve never worn a silk scarf before. Where do I start?
Welcome— you’re going to love it. Start with the twilly: loop it through a bag handle, tie it around a ponytail, or wrap your wrist. For the square scarf, fold it into a long diagonal and try it as a classic neck tie, head wrap, or belt. Follow us at @heritagetwill and tag your looks with #TieOneOn for inspiration from our community.
What's the difference between your silk formats?
The 90×90cm square scarf is a classic, versatile format. Wear it around your neck, as a head scarf, as a top, or tied to a tote.
The 6×102cm twilly is a narrower, elongated style ideal for bag handles, hair ties, neck and wrist accents.
The 56×56cm bandana is a compact, everyday format, perfect for your neck, wrist, bag, outside of boot, or hair.
Every Heritage Twill format is designed to be worn together. Collect your favorite print across sizes and mix and match as you go.
BULK & CUSTOM ORDERS
Do you offer custom/bulk ordering?
Yes— we welcome bulk orders for corporate gifting, events, organizations, and more. Reach out to us at hello@heritagetwill.com and we’ll put together a proposal for you.
Can I order a custom colorway or have Heritage Twill branded for my organization?
Custom colorways and private branding are available for qualifying orders. Whether you’re looking to match a specific palette, incorporate your organization’s colors, or create a signature piece for an event, we’d love to explore what’s possible. Email us at hello@heritagetwill.com with details about your project and we’ll take it from there.
What is the minimum order quantity for custom work?
Minimums vary depending on the scope of customization. Get in touch at hello@heritagetwill.com and we’ll walk you through the options that make sense for your needs and timeline.
ABOUT HERITAGE TWILL
Who is behind Heritage Twill?
Heritage Twill was founded in Madison, Wisconsin. Two women who believed you shouldn’t have to choose between team pride and personal style. Every decision we make, from the silk we source to the artwork we print, is in service of that belief.
Do you have a wholesale or retail partnership program?
We’re open to conversations about the right partnerships. Reach out to us at hello@heritagetwill.com and tell us about your shop or concept.
Still have a question?
We’d love to hear from you. Email us at hello@heritagetwill.com and we’ll be in touch soon.
hello@heritagetwill.com · @heritagetwill · #TieOneOn